Your Privacy – Explained for Children
Who are we?
We are called The Family Treatment Service Limited. We help people with their mental and physical health through our services, including Family Treatment Service and Wimbledon Medical Services.
We collect some information about you so we can provide our services safely and properly.
What information do we collect?
Why do we collect your information?
Do we keep your information safe?
Do we share your information?
Can your information leave the UK?
How long do we keep your information?
Your rights.
Who can you contact?
Important to remember.
We may collect things like:
Your name
Your birthday
Your address, email, and phone number
Payment information
Information about your health and treatment
Your choices about emails or messages from us
We only collect information we need to help you.
We use your information to:
Sign you up as a client
Give you treatment and support
Contact you about appointments or changes
Send you information you asked for
Improve our services
Keep records we are required by law to keep
Sometimes we may send you information about services or workshops, but only if you agree.
Yes. We use security systems to protect your information and only allow people who need it for their job to see it.
The two practices use separate systems, so staff in one practice cannot see information from the other practice unless you tell them yourself.
Sometimes we may share your information with trusted people or companies who help us provide services, such as healthcare professionals or software providers.
They must keep your information safe and follow the law.
We will not let other companies use your information for their own marketing unless you say yes.
Sometimes information may be stored or processed outside the UK, for example by secure computer systems. If this happens, we make sure the same strong privacy protections are used.
We usually keep your information for up to 7 years, or longer if the law says we must. After that, we safely delete it or remove details that identify you.
You have rights over your information. You can ask us to:
Show you the information we hold about you
Correct mistakes
Delete information in some situations
Stop using your information for marketing
Move your information to another service
Explain how we use your information
You can also change your mind about consent at any time.
If you have questions or worries about your privacy, you can contact:
Lara Bobak
Email: info@thefamilytreatmentservice.com
Address: 39 Church Road, London, SW19 5DQ
You can also contact the UK Information Commissioner’s Office (ICO), which helps protect people’s privacy rights.
Your personal information is private, and we work hard to keep it safe and use it fairly.