We are a not for profit, private practice specialising in the provision of mental health and educational support services in London and online.

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  • "My husband and I found the sessions exceptional. Our family dynamics improved significantly, and we learned valuable tools to navigate challenges together as a family. We feel extremely lucky to be able to get help from The Family Treatment Service."

    - The Family Treatment Service Client -

  • "I found the sessions extremely valuable. Luca was kind, sympathetic, professional, thorough and extremely helpful. I am incredibly grateful for being given the opportunity to have the sessions. Thank you very much."

    - The Family Treatment Service Client -

  • I just wanted to personally express gratitude for your help with my son...he sleeps better, his mood is better, he is happier and presents with more energy and his characteristic zest for life. This would not have been possible without your help and support.

    - The Family Treatment Service Client -

  • "The sessions were instrumental in helping to support my daughter with high anxiety and anorexia. The sessions have been a significant support and benefit, both for child and parent and I would highly recommend the Family Treatment Service."

    - The Eating Disorder Service Client -

  • "Zara has been unfailingly helpful, sympathetic and supportive. We couldn’t cope without her. Thank you."

    - The Family Treatment Service Client -

  • “The Family Treatment Service was exactly what we needed for our 13 year old daughter at a time when we were unsure of how to approach an unprecedented and scary situation. We were out of our depth and their calm, kind and expert advice and always friendly service made a challenging year easier for us all. We felt supported throughout. Thank you.”

    - The Family Treatment Service Client -

  • " I wanted to thank you too from the bottom of my heart for everything you did to help our daughter...she is absolutely flying at the moment. It is a joy to watch her... you'll never know how much we appreciate what you and the service did. The warm welcomes each week from the front desk were also much appreciated."

    - The Family Treatment Service Client -

  • “Dr.Luca has been fantastic - his CBT sessions have made my day-to-day thought processes much healthier and I also appreciated how receptive he was to feedback in his sessions to ensure they were as useful as possible for me. “

    - The Family Treatment Service Client -

  • “I'm 5/5 satisfied with the sessions. I've already recommended Dr.Luca to a friend of mine who has been looking to try CBT.”

    - The Family Treatment Service Client -

  • “Zara has been so helpful over the last 18months supporting both of us with the diagnosis of our daughter and support. Thank you”

    - The Family Treatment Service Client -

  • “The sessions were excellent, we were able to reach our goals and found Zara to be an incredibly professional, knowledgable and empathetic practitioner.”

    - The Family Treatment Service Client -

  • “The location is lovely and creates a positive and calming environment “

    - The Family Treatment Service Client -

Who We Are

Evidence-based, compassionate care

The Family Treatment Service is a leading mental health clinic in London. Our multi-disciplinary service brings together highly experienced clinical experts from a broad range of approaches, giving easy and flexible access to evidence-based diagnosis, assessment, treatment and prescribing. We support a wide range of mental health difficulties and barriers to learning including anxiety, depression and post traumatic stress, ADHD, Autism and eating disorders.

Meet The Team

The Family Treatment Service is proud to be registered with the Care Quality Commission (CQC), demonstrating its commitment to providing safe, effective, accountable, and high-quality care.

Our Services
Tailored care for all individuals

How to See Us

  • Modern two-story building with vertical wooden paneling, large windows, and a small illuminated sign above the door. The surrounding area includes a courtyard with plants and a tree in the background under a clear sky.

    Get In Touch

    Fill in our registration form to give us an understanding of how we can help.

  • Reception area with a wooden desk, a person at a computer, wall shelves with books, a plant, a wall lamp, and a view of a hallway.

    Personalised Advice

    We provide tailored recommendations designed to provide effective results, with clear expected timescales and costs. 

  • Close-up of an "In-Session" sign on a wall.

    Begin Your Treatment

    Start your care with expert led and evidence-based treatment. 

Get in Touch

“We believe mental health care should be personalised,  compassionate, and evidence-based. As a not for profit private practice, working towards meaningful change with our clients underpins all our decisions. Our surplus funds will be reinvested into the sector – supporting access to mental health services for all.”

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What sets us apart

  • As a not-for-profit practice, we are clinically, not commercially driven - meaning our advice always puts our clients’ best interests at heart. 

  • We employ best in class clinicians, with a focus on exceptional quality and compassionate, evidence-based treatment our clients can trust.

  • Our triage approach ensures care plans are tailored to individual needs. Our multi-disciplinary service offers access to diagnosis, assessments, treatments and prescribing under one service.

Our Wimbledon Clinics

Modern two-story building with wood paneling, large windows, and a green sign, featuring a blurred person walking on a cobblestone path and surrounded by trees and plants.
Modern building facade with vertical wood slats, a window displaying a potted plant inside, brick pathway, and small green shrubs.
Modern wooden building with vertical cladding, large windows, plants along the base, and brick houses in the background.
Modern rectangular building with horizontal wood paneling, large windows, and a paved courtyard, surrounded by trees and clear blue sky.
Interior modern architecture featuring a staircase with white walls and a skylight, glass panels, and a ceiling light.
Modern interior with wooden staircase, skylight, and natural light pouring in. The room features a wood floor, a bench with green and brown accents, and framed artwork on the walls.
Modern living room with brown armchair, beige sofa, wooden coffee table, potted plant by the window, large window with outdoor view.
A modern living room with a skylight, featuring a green sofa, a beige armchair, and a wooden coffee table on a patterned rug. The walls are decorated with framed botanical prints and a green wall sconce. A vase with foliage sits on a small side table
A cozy room with a pink sofa, beige armchairs with pink cushions, and a yellow cabinet. The room has framed art on the walls, a patterned rug on the floor, and a small yellow side table. Decorative items are on top of the cabinet, with a wall light f
Minimalist living room with three wooden armchairs, each with blue and white cushions. A small white round coffee table stands on a circular striped rug. A window with a light curtain and a vase with flowers is in the background. An air conditioner u
Cozy living room with beige sofa and patterned pillows, two framed art prints on the wall, small black side tables, a wall clock, a green plant in a white vase on the window sill, wooden flooring, and minimal decor.
Open doorway leading to a room with a chair, small table, wooden floor, and a window with greenery outside.
Cozy room with two beige armchairs, decorative pillows, small black table, abstract wall art, and a vase with flowers on the windowsill.
Modern office with a wooden desk, computer, brown chair, desk lamp, framed art on the wall, pink cabinet with a potted plant, and a door labeled '1'."
Modern living room with beige sofa, accent chairs, plants, and art on walls. Two large windows with brown shades, green and white walls, and a natural fiber carpet.
Modern home office with wood desk, computer, desk lamp, armchair, sofa, and minimal decor.
Modern living room with light gray armchairs, pink and beige decor, blue and white walls, potted plant on a side table, abstract wall art, and a small chair near a window.
Cozy office with a small sofa adorned with patterned pillows, a modern armchair with a leather cushion, a wooden side table with a potted plant, a large abstract wall art, and a leather office chair. The walls are two-toned with green and white paint
Reception area with a wooden desk, a woman using an Apple computer, books on shelves, a potted plant, and a hallway decorated with framed pictures.

Explore Our Resources

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Our Specialist Services

  • The Eating Disorder Service logo with a half-circle design and text on a white background.

    The Eating Disorder Service

    The Eating Disorder Service provides specialist, compassionate treatment for eating disorders, including anorexia, bulimia, binge eating disorder, and ARFID, using an evidence-based, multidisciplinary approach.

    Learn More
  • Logo of London Autism Service with gray semi-circle and text.

    The London Autism Service

    The London Autism Service offers comprehensive autism assessments and post-diagnostic support for children and adults.

    Learn More

FAQs

  • If you have booked an in-person appointment, your appointment will be held at either our Church Road clinic or our Ridgway Mews therapy centre. This information will be included in your booking email. If you have booked an online appointment, you will be sent a link to join your session one hour before it is due to start. Addresses can be found on our contact page.

  • Yes, many of our services can be delivered online. If you have booked an online appointment, you will be sent a link to join your session one hour before it is due to start. If you have not received the link please email or call our reception and they will be able to help. We use our clinic management software for our online video consultations. The connection is encrypted (secure) and peer to peer (i.e. only between yourself and your clinician). Up to three participants can join a video consultation, four with the clinician. However the link is only sent to whoever booked the session so if you want a family member to join remotely you will need to forward them the link.   

  • You can cancel your appointment by clicking on the link you have been sent in your automated booking confirmation email. Of course you can always call the clinic to cancel appointments, but our inbox is not monitored out of hours for appointment cancellations so it is always best to use the link. If you have paid for the appointment then you can get in touch with us to book again or get a refund. 

    Please note that as per our terms & conditions, missed or cancelled appointments will be charged for in full unless you give us more than us more than 24 hours' notice. If you give us between 24 and 48 hours' notice you will be charged 50% of the fees due.

  • At present, as a clinic we are not registered with any of the private medical insurance companies. All our appointments need to be paid in full before you attend. Many of our clients claim back some or all of our fees from their insurance providers but this is with prior agreement with them and at their discretion. We are happy to support any application with invoices, payment receipts or other letters. 

  • We require full payment in advance to confirm your appointment with us. Should we not receive payment, we reserve the right to cancel your appointment to enable clinicians to see another client in that time.

  • You can pay for appointments by clicking on the payment link on the invoice for your appointment. We use a payment platform called Stripe and you will be sent a receipt of payment once it has been processed. You can also call the clinic and pay over the phone, again using the payment platform Stripe. If you prefer to pay by bank transfer our details are included on the invoice. Please note that the payment must have cleared prior to your appointment. Should we not receive payment, we reserve the right to cancel your appointment to enable clinicians to see another client in that time. 

    If you would like to have your card details saved on file we will automatically take payment a few days before your appointment. Please call our reception to have your card details saved securely on our clinic management software. 

  • If you cancel your appointment with more than 48 hours notice you will be refunded in full, or you can use that payment towards a future appointment. If you miss or cancel your appointment with less than 24 hours notice you will be charged in full. If you give us between 24 and 48 hours' notice you will be charged 50% of the fees due.

  • All children under the age of 14 will need to be accompanied to their appointment by a parent/guardian, who must remain on site for the duration of the appointments. Children between the ages of 14 and 18 can attend appointments alone, subject to the parent or guardian signing a disclaimer. 

  • Please note that being seen at a certain time for an initial session does not guarantee that this slot will be available on an ongoing basis.

    Slots are offered once you confirm you would like to be seen regularly, and when we have your card details on file.

    Slots can be kept for a maximum of 2 weeks in your absence, and as long as you have given notice will not be charged. After this they may need to be reallocated.

  • If you have a regular appointment slot with a clinician you can take a break for up to two weeks. We will keep your slot for you. If you are absent for a period longer than two weeks we may have to offer your appointment slot to someone else.

  • If you have concerns about our work please tell your clinician or a member of management as soon as possible so we can quickly understand your concerns and put things right. If you are not happy with the response you can find out more about our complaints process here.